You have 90 calendar days from the date of delivery to request a return. To be eligible, the item must be returned in the exact same condition it was received: no stains, tears, missing embroidery, discoloration, or any visible sign of wear or use. Items that show evidence of being worn beyond a simple try-on will not qualify for a refund. The original packaging and proof of purchase must be included.
To begin the process, contact us at hello@zanjify.com. Because we do not operate a public storefront, every return requires prior written authorization and a mandatory inspection before any refund is issued.
- Evidence: Once your return request is submitted, you must provide clear photos or video showing the current condition of the item — including close-up shots of the embroidered face on the hood, the plush fabric texture, and the full length of the cloak — before authorization will be granted.
- Inspection: We reserve the right to deny any return if, upon physical inspection, the item shows signs of use, damage from mishandling, or does not match the condition documented in your submitted photos/video.
- Return shipping: All return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.
Packages sent without prior written authorization will not be accepted and will be returned to sender at the customer's expense. If your return is approved after inspection, we will send you specific return instructions.
Please inspect your order as soon as it arrives. If the item is defective, damaged during shipping, or incorrect, notify us at hello@zanjify.com within 48 hours of delivery, including photos of the issue. After this window, the item will be considered received in good condition, and claims for shipping damage will not be accepted.
We do not accept returns on sale items, personalized items, or any item showing evidence of extended wear that would prevent it from being resold as new.
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received your refund, contact us at hello@zanjify.com.
